Frequently Asked Questions
Everything you need to know about Petunia’s premium beauty collections, shipping, and more.
Are Petunia products cruelty-free?
Yes, absolutely. At Petunia, we are committed to ethical beauty. None of our products or ingredients are tested on animals, and we are proud to be 100% cruelty-free.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened items within 30 days of delivery for a full refund. Please contact our support team to initiate a return.
Are your skincare products suitable for sensitive skin?
Most of our products are formulated with gentle, natural ingredients suitable for all skin types. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.